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For questions about products you purchased, please leave the following information to help us assist you more effectively.

  1. Marketplace where product was purchased (TrueToSource, Amazon, eBay, etc.)
  2. Name of product ordered
  3. Order ID
  4. Name of purchaser
  5. Order date

Once you send out the request, please check to see if a confirmation email was sent to you. If you did not receive a confirmation email, then it is possible that the email address you left was incorrect and could not be reached.